Operations Officer

The Operations Officer is responsible for overseeing and coordinating customs clearing and freight forwarding operations to ensure efficient, compliant, accurate, and timely execution of client shipments and operational activities. The role is responsible for supervising operational staff, maintaining compliance with customs and regulatory requirements, managing operational risks, coordinating shipment movement, and ensuring professional client service delivery across all operational processes.

Job Summary

• Employer: HEAD HUNTERS INTERNATIONAL
• Job Type: Contract
• Location: Harare, Zimbabwe
• Category: Logistics
• Closing Date: 2026-10-11

Key Responsibilities

• Supervises daily customs clearing and forwarding operations.
• Coordinates shipment processing workflows from document receipt to cargo release and delivery.
• Allocates operational tasks and monitors execution by Operations Clerks and support personnel.
• Ensures smooth coordination between Operations, Finance, Business Development, Transporters, and Clients.
• Monitors operational turnaround times and escalation handling.
• Ensures proper preparation and verification of Bills of Entry and supporting customs documentation.
• Ensures compliance with ZIMRA regulations, statutory requirements, and internal company procedures.
• Ensures permit, license, and regulatory documentation requirements.
• Minimises compliance risks, penalties, storage costs, and demurrage exposure.
• Ensures operation records and shipment files are complete, accurate, and auditable.
• Monitors shipment movement, border processing, inspections, cargo releases, and deliveries.
• Provides operational updates to clients regarding shipment status and delays.
• Handles escalated operational queries, shipment issues, and customer complaints professionally.
• Liaises with border authorities, transporters, shipping lines, warehouses, and clearing agencies.
• Supervises Operations Clerks and operational support staff.
• Ensures operational discipline, accountability, punctuality, and adherence to company procedures.
• Trains and guides junior operational staff on workflow execution and compliance standards.
• Assists Management in evaluating operational staff performance.
• Prepares operational reports and shipment status updates for Management.
• Monitors operational documentation flow and filing systems.
• Ensures proper maintenance of operational registers, tracking systems, and company records.
• Supports workflow planning and operational resource coordination.
• Identifies operational inefficiencies and compliance risks.
• Ensures operational accuracy to prevent avoidable customs penalties, storage charges, or shipment delays.
• Escalates high-risk operational matters to Management promptly.
• Ensures client instructions are properly documented and executed.

Requirements

• Supervises daily customs clearing and forwarding operations.
• Coordinates shipment processing workflows from document receipt to cargo release and delivery.
• Allocates operational tasks and monitors execution by Operations Clerks and support personnel.
• Ensures smooth coordination between Operations, Finance, Business Development, Transporters, and Clients.
• Monitors operational turnaround times and escalation handling.
• Ensures proper preparation and verification of Bills of Entry and supporting customs documentation.
• Ensures compliance with ZIMRA regulations, statutory requirements, and internal company procedures.
• Ensures permit, license, and regulatory documentation requirements.
• Minimises compliance risks, penalties, storage costs, and demurrage exposure.
• Ensures operation records and shipment files are complete, accurate, and auditable.
• Monitors shipment movement, border processing, inspections, cargo releases, and deliveries.
• Provides operational updates to clients regarding shipment status and delays.
• Handles escalated operational queries, shipment issues, and customer complaints professionally.
• Liaises with border authorities, transporters, shipping lines, warehouses, and clearing agencies.
• Supervises Operations Clerks and operational support staff.
• Ensures operational discipline, accountability, punctuality, and adherence to company procedures.
• Trains and guides junior operational staff on workflow execution and compliance standards.
• Assists Management in evaluating operational staff performance.
• Prepares operational reports and shipment status updates for Management.
• Mo…